STORE POLICY

General Provisions

This Privacy Policy governs the principles concerning the collection, processing, and storage of personal data. The data controller responsible for personal data is Serene Art OÜ.
 

What Data We Collect

When placing orders or contacting us, we may collect the following information:

• First and last name;

• Email address;

• Phone number;

• Shipping and billing address;

• Order history;

• Payment-related information (payment method and transaction details).

When using our website, we may automatically collect:

• IP address;

• Browser and device type;

• Pages visited;

• Statistical information collected through cookies.

How We Use Personal Data

Personal data is processed for the following purposes:

• Accepting and fulfilling orders;

• Delivering goods;

• Providing customer support;

• Processing payments;

• Fulfilling accounting and legal obligations;

• Improving our online store services and user experience;

• Sending newsletters, provided the customer has given consent.
   

Sharing of Personal Data

We only share personal data to the extent necessary for providing services and operating the online store.

Personal data may be shared with:

• Payment service providers;

• Transport and courier service providers;

• Accounting service providers;

• Web hosting and technical support providers.

For payment processing, the necessary personal data is transferred to the authorized processors Stripe Payments Europe Ltd. and Maksekeskus AS (MakeCommerce), depending on the payment method selected by the customer. All partners process personal data in accordance with applicable data protection legislation and implement appropriate security measures to protect personal data.
 

Cookies

Cookies are small files temporarily stored on your computer's hard drive, enabling our website to recognize your device when you visit our online store again. Sereneartdesign.com uses cookies solely to collect information regarding the use of our website.
 

Retention of Personal Data

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected or to comply with legal obligations.

Data related to orders is retained in accordance with the requirements of Estonian accounting and tax legislation.

Newsletter subscriber data is retained until consent is withdrawn.
 

Rights of the Data Subject

You have the right to:

• Obtain information about the personal data collected about you;

• Request the correction of inaccurate data;

• Request the deletion of data where retention is not required by law;

• Restrict the processing of your data;

• Withdraw consent for receiving marketing communications;

• Object to the processing of your personal data;

• Lodge a complaint with the Estonian Data Protection Inspectorate.
   

Security

Serene Art OÜ implements appropriate technical and organizational security measures to protect personal data. The website uses a secure SSL-encrypted connection. Payments are processed through authorized payment service providers, Stripe Payments Europe Ltd. and Maksekeskus AS (MakeCommerce), who are responsible for the secure processing of payment data.
 

Newsletters

We send newsletters only to customers who have given their consent.

You may unsubscribe from newsletters at any time by using the unsubscribe link included in each newsletter or by contacting us at info@sereneartdesign.com.
 

Changes to the Privacy Policy

Serene Art OÜ reserves the right to amend this Privacy Policy. The current version will always be published on the website www.sereneartdesign.com.

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