TERMS AND CONDITIONS 

​The owner of the online store WWW.SERENEARTDESIGN.COM (hereinafter referred to as the Online Store) is

Serene Art OÜ (registration code: 17513815), located at Sääse 9-63, 12918 Tallinn, Estonia.
 

Validity of the Sales Agreement, Product and Price Information

These terms and conditions apply to the purchase of goods from the Online Store.

The prices of products sold in the Online Store are indicated next to the products. A delivery fee is added to the price. All prices displayed in the Online Store are in euros (€).

The delivery fee depends on the buyer’s location and the selected delivery method. The delivery fee is displayed to the buyer during the checkout process.

Information about each product is provided directly next to the product in the Online Store.
 

Placing an Order

To order products, the buyer must add the desired items to the shopping cart. To complete an order, the buyer must fill in the required information fields and select a suitable delivery method.

The total amount payable will then be displayed on the screen and can be paid securely using the following payment methods:
 

• Estonian bank payments

• Card payments (Visa, Mastercard, American Express, and other supported payment cards)
   

Payments are processed by Maksekeskus AS and Stripe Payments Europe, Ltd.. Payment takes place outside the Online Store in a secure payment environment. Bank link payments are processed in the secure environment of the respective bank, while card payments are processed through the secure payment environments of Stripe or Maksekeskus.

The seller does not have access to the buyer’s bank account or credit card details.

The sales agreement enters into force upon receipt of the payment due in the Online Store’s bank account.

The owner of the Online Store is the controller of personal data and transfers personal data necessary for payment processing to the authorized processors Maksekeskus AS and Stripe Payments Europe, Ltd.

If the ordered product cannot be delivered due to being out of stock or for any other reason, the buyer will be informed as soon as possible, and the paid amount (including delivery costs) will be refunded without delay, but no later than 14 days from sending the notification.
 

Delivery

Products are shipped worldwide.

Shipping costs are borne by the buyer and are displayed together with the selected shipping method.

The following delivery options are available:

• Parcel lockers (Omniva, Smartpost, DPD)

• Courier delivery

Orders are generally dispatched within 3–7 business days after payment has been received. Delivery times may vary depending on the destination country and the speed of local postal services.

All artworks and prints are carefully packaged to ensure safe delivery.

In exceptional cases, the Online Store reserves the right to deliver goods within up to 45 calendar days.
 

Right of Withdrawal

After receiving the order, the buyer has the right to withdraw from the contract concluded through the Online Store within 14 days.

The right of withdrawal does not apply if the buyer is a legal entity.

Returned products must be in their original condition, unused, and undamaged. To exercise the 14-day right of withdrawal, the product may not be used in any way other than what is necessary to examine its nature, characteristics, and functioning.

The right of withdrawal may not apply to custom-made or personalized products.

To withdraw from the contract, the buyer must submit a withdrawal statement by email to info@sereneartdesign.com no later than 14 days after receiving the goods.

The cost of returning the goods is borne by the buyer unless the reason for the return is that the product does not correspond to the order or is defective.

Upon receiving the returned goods, the Online Store shall refund all payments received from the buyer under the contract without delay and no later than 14 days after receiving the withdrawal notice.

The Online Store may withhold the refund until it has received the returned goods or until the buyer has provided proof that the goods have been returned, whichever occurs first.

If the buyer has expressly chosen a delivery method other than the least expensive standard delivery option offered by the Online Store, the Online Store is not required to reimburse the additional cost exceeding the standard delivery fee.

The Online Store reserves the right to withdraw from a sales transaction and demand the return of the goods if the product price displayed in the Online Store was significantly below the market price due to an error.
 

Right to Submit Complaints

The Online Store is liable for any non-conformity or defect in the goods sold to the buyer that existed at the time of delivery and becomes apparent within two years from the date of delivery.

During the first six months after delivery, any defect is presumed to have existed at the time of delivery. The burden of disproving this presumption lies with the Online Store.

If a defect becomes apparent, the buyer has the right to contact the Online Store within two months by sending an email to info@sereneartdesign.com.

The Online Store is not liable for defects that arise after the goods have been delivered to the buyer.

If a product purchased from the Online Store has defects for which the Online Store is responsible, the Online Store will repair or replace the defective product. If repair or replacement is not possible, the Online Store will refund all fees associated with the sales contract.

The Online Store will respond to the consumer’s complaint in writing or in a format that can be reproduced in writing within 15 days.
 

Processing of Personal Data and Direct Marketing

The Online Store uses personal data provided by the buyer for processing orders, delivering goods, and processing payments.

The Online Store transfers personal data to shipping service providers and payment service providers (Maksekeskus AS and Stripe Payments Europe, Ltd.) to the extent necessary for fulfilling the order, delivering the goods, and processing payments.

The Online Store sends newsletters and promotional offers to the buyer’s email address only if the buyer has expressed a wish to receive them by entering their email address on the website and consenting to receive direct marketing communications.

The buyer may unsubscribe from promotional emails and newsletters at any time by notifying the Online Store via email or by following the instructions included in the marketing emails.
 

Dispute Resolution

If the buyer has any complaints regarding the Online Store, they should be submitted by email to info@sereneartdesign.com.

If the buyer and the Online Store are unable to resolve a dispute through mutual agreement, the buyer may submit the dispute to the Consumer Disputes Committee. Information about the procedure and submitting an application is available on the Committee’s website.

The Consumer Disputes Committee is competent to resolve disputes arising from contracts concluded between the buyer and the Online Store.

The review of the buyer’s complaint by the Committee is free of charge.

The buyer may also use the European Union Online Dispute Resolution (ODR) platform for resolving consumer disputes.